BEACON removes the need for users to explain context before getting help. Conversations start already informed, delivering faster and more accurate answers from the first interaction. Context can be provided through QR codes, links, or third-party systems—so whether a customer scans a product, sets up a router, or an agent launches the assistant from a support tool, the AI already knows what the conversation is about.

LOOM lets teams update what the assistant knows in real time—without IT involvement or system changes. When situations change, users can add or remove information directly from the assistant’s knowledge library as they work, ensuring answers stay accurate and relevant in the moment.

Whether a support agent flags a newly discovered firmware issue or hotel staff temporarily update service availability, that information becomes immediately available across all conversations. The assistant reflects what’s happening right now, not what was true yesterday—keeping teams aligned and customers correctly informed.

DISTILLERY lets organizations use websites as a knowledge source for the assistant, ensuring answers stay aligned with publicly available and constantly changing information. By parsing web content automatically, the assistant can respond with accurate, up-to-date information without manual copy-pasting or document maintenance.

CUSTOM INSTRUCTIONS allow admins to shape how each assistant behaves for specific use cases. Instead of strict logic or workflows, teams define clear guidelines the assistant should follow—helping it align with processes, tone, and expectations.

This provides an added layer of control and reliability for sensitive or specialized scenarios, without limiting flexibility. Each assistant can follow its own set of instructions, making it easier to support diverse requirements across teams, customers, and channels.

HRAIZN PTT gives admins control over access to conversations, knowledge, and functionality. Assistants can be restricted to specific users or groups, ensuring sensitive information is only available where it belongs.

By integrating with identity providers (IDPs), organizations can manage authentication and permissions centrally. This makes it easier to protect private data, separate internal and external use cases, and apply the right level of access for every assistant—without compromising usability.

MCP INTEGRATION allows the assistant to connect directly with external systems and tools, moving beyond answers to real outcomes. Instead of stopping at information, the assistant can retrieve data, trigger actions, or support workflows across connected systems—based on the context of the conversation.

By using the Model Context Protocol, HRAIZN PTT integrates cleanly with existing tools without hard-wiring logic into the assistant itself. This keeps interactions flexible, controlled, and ready to evolve as systems and use cases change.

INSIGHT gives admins visibility into how well the assistant performs in real conversations. It highlights success rates, response quality, and where answers fall short, helping teams understand what users actually experience.

Beyond conversations, INSIGHT provides clear analytics on the quality and effectiveness of the underlying content. This allows admins to spot gaps, improve knowledge sources, and continuously raise the accuracy and impact of the assistant—without guesswork.

HRAIZN PTT includes ready-to-use prompt templates and pre-trained behavior profiles that make it easy to configure assistants without starting from scratch. Admins select from proven options to shape tone, response style, and interaction behavior during setup.

These out-of-the-box prompts provide a strong foundation that works immediately, while still allowing further customization for specific use cases. Teams get predictable, high-quality behavior faster—without prompt engineering expertise.

HRAIZN PTT supports natural language switching within a single conversation, allowing users to change languages at any time without restarting or losing context. The assistant understands and responds fluently, even when languages are mixed.

This enables global teams, diverse customers, and international environments to communicate effortlessly—while keeping answers consistent and accurate across every language.

HRAIZN PTT includes a simple, backend-configured chat interface that can be tailored visually without development work. Using a WYSIWYG editor, teams can adjust the look and feel once and instantly apply it across the chat website or the embedded chat widget.

The same configuration powers both standalone chat pages and the copy-and-paste widget provided from the admin UI, ensuring a consistent, on-brand experience wherever conversations happen.

HRAIZN PTT lets organizations run multiple AI assistants from a single platform. Each assistant can share knowledge from the same AI library or operate with its own isolated content, depending on the use case.

This makes it easy to support both internal and external scenarios from one system—such as staff assistants and customer-facing assistants—while keeping endpoints, behavior, and access clearly separated. Teams scale use cases without duplicating infrastructure or content.

HRAIZN PTT is designed with GDPR compliance at its core, helping organizations handle conversations and knowledge responsibly. Personal data is processed with clear controls, transparency, and respect for user privacy.

Admins retain control over data handling, retention, and access—making it easier to meet regulatory requirements while delivering modern, AI-driven experiences with confidence.

HRAIZN PTT runs on Microsoft Azure, leveraging Azure’s ISO 27001–certified infrastructure to meet high standards for security, availability, and risk management. This provides a strong, trusted foundation for handling sensitive conversations and business-critical knowledge.

By building on a globally recognized cloud platform, organizations benefit from proven security controls and compliance without having to manage or certify infrastructure themselves.