FREE

PRO

ENTERPRISE

Interactions
/month

FREE

50

PRO

100-10000

ENTERPRISE

Subscriber
x
Quota Factor

Document Uploads

FREE

3

PRO

25

ENTERPRISE

Unlimited

Website Agent

FREE

PRO

ENTERPRISE

25

LLM

FREE

GPT-3.5-Turbo

PRO

GPT-4o

ENTERPRISE

Option to select models or use proprietary LLM

Availability

FREE

12hrs/day

PRO

24/7

ENTERPRISE

24/7 with 99.93% uptime

Authentification

FREE

In the Free Plan, the service is openly accessible. Companies may choose to embed or link to it from their existing customer portals, or simply make it available to anyone. Access control is not enforced by the platform, and usage is limited by the monthly interaction quota to ensure cost containment.

PRO

The Pro Plan also allows flexible integration. Businesses can hide or frame the service within their own digital environments, offering it selectively or publicly as they see fit. Like the Free Plan, access is not identity-restricted, and usage is governed by the purchased quota.

ENTERPRISE

The Enterprise Plan introduces robust identity integration. Companies can connect their own identity provider (such as SSO, OAuth, or SAML) to ensure that only authenticated customers — such as logged-in users of their support portal — can access the service. This enables precise control over who can interact with the assistant and aligns the platform with internal security and compliance standards.

SSO

FREE

PRO

ENTERPRISE

Includes full SSO support with integration options for OAuth, or OpenID Connect. This allows you to control access through your corporate identity provider, ensuring secure and compliant authentication for all users.

Hosting

FREE

May run on shared cloud infrastructure with option to request major global regions (e.g., North America, Europe, Asia-Pacific).

PRO

Hosted on dedicated infrastructure with the option to select from specific regions (e.g., Germany, UK, Netherlands, Canada, …). This provides improved performance, reduced latency, and better alignment with regional data governance needs.

ENTERPRISE

Hosted on dedicated infrastructure with the option to select from specific regions (e.g., Germany, UK, Netherlands, Canada, …). This provides improved performance, reduced latency, and better alignment with regional data governance needs.

GDPR

FREE

PRO

ENTERPRISE

Customizable Service Frontend

FREE

PRO

ENTERPRISE

API Access

FREE

PRO

ENTERPRISE

Optional

Configuration & Go live support

FREE

Includes a one-time 5-hour onboarding package to help you get the service up and running with confidence.

PRO

Builds on the Free Plan’s onboarding by adding 2 additional hours of support per month, perfect for iterative improvements, fine-tuning, and expanding usage.

ENTERPRISE

Offers 5 additional support hours per month, ensuring ongoing guidance for scaling, integrating advanced features, and aligning the solution with evolving business and technical needs.

Customer Support

FREE

Support is provided via community resources and self-service documentation. No guaranteed response times.

PRO

Includes email-based support with a 24-hour response time target on business days. Ideal for resolving operational questions and minor technical issues.

ENTERPRISE

Comes with priority support and a guaranteed response time of 4 hours or less, with optional access to a dedicated success manager and custom escalation workflows. Tailored to support mission-critical deployments with speed and accountability.

BSS Integration

FREE

PRO

ENTERPRISE

Integration can be requested as a managed service to enables direct access to operational systems, allowing the assistant to trigger diagnostics, pull live data, and automate complex support scenarios in a secure, scalable way.

OSS Integration

FREE

PRO

ENTERPRISE

Integration can be requested as a managed service to enables direct access to operational systems, allowing the assistant to trigger diagnostics, pull live data, and automate complex support scenarios in a secure, scalable way.