Terms of Use for HRAIZN PTT

These Terms of Use (“Terms”) govern your (“User”, “you”, or “your”) access to and use of the HRAIZN PTT software-as-a-service platform (“HRAIZN PTT” or “Platform”) provided by SOLVATIO AG, located at Schürerstraße 5a, 97080 Würzburg, Germany (“SOLVATIO AG”, “we”, “us”, or “our”). By registering for or using the Platform, you agree to be bound by these Terms.

Please review these Terms carefully. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

  1. Eligibility and Account Registration

1.1 Eligibility: The Platform is intended primarily for business users (e.g., telecommunications providers). By registering, you confirm that you are authorized to act on behalf of your organization and that your organization is legally bound by these Terms.

1.2 Account Registration: To access the Platform, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  1. Services and Deliverables

2.1 Access: Upon registration, you receive access to:

  • A dedicated subdomain at https://[yourname].hraizn.ai
  • A personalized workspace for configuring and managing your HRAIZN PTT instance
  • Tools for diagnostics, OpenAI-powered chat, backend configuration, and future system integrations

2.2 Freemium Model: The freemium version includes usage for up to 50 of your end-users per month. This limit resets monthly unless you configure a billing method. Usage beyond this limit will incur charges as per our pricing policy.

2.3 Service Level Agreement (SLA): We commit to a 99.3% uptime for the Platform. Scheduled maintenance and force majeure events are excluded from this SLA.

  1. Use of Subdomain and User Data

3.1 Subdomain Hosting: By using the Platform, you agree that your instance will be hosted at https://[yourname].hraizn.ai, which is publicly accessible unless otherwise restricted.

3.2 Data Usage: Information you provide via the backend (e.g., logos, company name, …) will be displayed on your hraizn.ai subdomain and may also be used on our main site at https://hraizn.ai and www.solvatio.com for reference purposes. By uploading such data, you grant us the right to use it as described. You may opt-out of this usage by contacting us at info@hraizn.ai

3.3 Data Access: SOLVATIO AG has access to the information stored in your backend for purposes including but not limited to support, maintenance, and compliance.

  1. Acceptable Use Policy

4.1 Prohibited Conduct: You agree not to:

  • Use the Platform for any unlawful purposes.
  • Upload or transmit any content that infringes upon intellectual property rights.
  • Interfere with or disrupt the integrity or performance of the Platform.
  • Attempt to gain unauthorized access to the Platform or its related systems.

4.2 Enforcement: We reserve the right to suspend or terminate your access to the Platform if you violate these Terms or engage in any prohibited conduct.

  1. Intellectual Property Rights

5.1 Ownership: All rights, title, and interest in and to the Platform, including all related intellectual property rights, are and will remain the exclusive property of SOLVATIO AG.

5.2 License: We grant you a limited, non-exclusive, non-transferable license to access and use the Platform in accordance with these Terms.

  1. Confidentiality

6.1 Definition: “Confidential Information” refers to any non-public information disclosed by either party to the other, either directly or indirectly, in writing, orally, or by inspection of tangible objects.

6.2 Obligations: Each party agrees to:

  • Maintain the confidentiality of the other party’s Confidential Information.
  • Not disclose such information to any third party without prior written consent.
  • Use the Confidential Information solely for the purposes of fulfilling obligations under these Terms.
  1. Data Processing and Privacy

7.1 Data Processing: We process personal data in accordance with our Privacy Policy and applicable data protection laws.

7.2 Data Subject Rights: You have the right to access, rectify, or delete your personal data. Requests can be made by contacting us at data-opt-out@hraizn.ai.

  1. Termination

8.1 By You: You may terminate your account at any time by contacting us at info@solvatio.com. Upon termination, we will delete your data in accordance with our data retention policy.

8.2 By Us: We may suspend or terminate your access to the Platform if you breach these Terms, fail to pay applicable fees, or engage in any conduct that we deem harmful to the Platform or other users.

  1. Disclaimers and Limitation of Liability

9.1 Disclaimers: The Platform is provided “as is” and “as available” without warranties of any kind, either express or implied.

9.2 Limitation of Liability: To the maximum extent permitted by law, SOLVATIO AG shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Platform.

  1. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the new Terms on our website and/or via email. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms.

  1. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Germany. Any disputes arising out of or in connection with these Terms shall be resolved in the courts of Würzburg, GERMANY.

  1. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

solvatio AG
Schürerstraße 5A
97080 Würzburg
E-Mail: info@solvatio.com
Phone: 0800 0060683

We believe this document helps clarify our relationship and your rights as a user. Thank you for using HRAIZN PTT!