SELF-CARE FOR SERVICE PROVIDERS.
SELF-CARE FOR SERVICE PROVIDERS.
It’s not just AI. It’s AI that understands your business.
No code. No IT project.
Today’s Telco customers expect smart, reliable self-service and have no patience for waiting loops.
With HRAIZN PTT (Pre-trained Telco Transformer), you exceed those expectations by resolving not only billing, contract and device issues, but also complex problems like WiFi connectivity – fast, fully automated, and available around the clock.
AI-powered chat service, no human agent needed
pre-trained with proven Telco know-how – ready on day one
setup and changes done in minutes, no special IT skills required
your data is safe – hosted in a GDPR compliant environment
get quick and easy KPIs to see the impact
Operators using solvatio technology
NOT JUST ANOTHER CHATBOT
HRAIZN PTT is deeply rooted in real-world telco knowledge.
Unlike generic AI tools, it understands your products, processes and problems – from broadband diagnostics to invoice inquieries.
- Pre-trained on real Telco use cases
- Understands context and technical background – not just keywords
- Handles troubleshooting steps with decision logic and diagnostics
- Ready to run out-of-the-box – no manual intent training needed
NO IT INTEGRATION PROJECT NEEDED
You don’t need an expensive project or a project team to get started – just configure right from the admin backend.
HRAIZN PTT delivers value immediately and grows with your setup.
- No integration required to get started
- Default setup includes realistic demo data & provider branding so you can try it right away
- Styling & branding done with easy configuration
- OPTIONAL for Enterprise: API & data mapping for full backend integration
SO MUCH MORE THAN AN LLM
This is AI that follows logic, uses your data, and knows when to escalate.
HRAIZN blends large language models with purpose-built flows for reliable, safe automation.
- Powered by Microsoft Azure OpenAI – enhanced with guardrails
- Uses structured logic, not just open-ended prompts
- Applies 20 years of best practice customer service know how
- Escalates with full context – but only when needed
THE QUICKEST SOLUTION YOU’VE EVER DEPLOYED
From signup to testable solution in one coffee break.
HRAIZN removes friction and gets you to your first Aha-moment fast.
- Signup, branding & default config in <15 minutes
- Immediate access to your own subdomain (you.hraizn.ai)
- No credit card required – 50 customers free/month
- WYSIWYG – Test the full flow as if you’re a real end-customer
You don’t need an expensive project or a project team to get started – just configure right from the admin backend.
HRAIZN PTT delivers value immediately and grows with your setup.
1.No integration required to get started
2. Default setup includes realistic demo data & provider branding so you can try it right away
3. Styling & branding done with easy configuration
4. OPTIONAL for Enterprise: API & data mapping for full backend integration
From signup to testable solution in one coffee break.
HRAIZN removes friction and gets you to your first Aha-moment fast.
1. Signup, branding & default config in <15 minutes
2. Immediate access to your own subdomain (you.hraizn.ai)
3. No credit card required – 50 customers free/month
4. WYSIWYG – Test the full flow as if you’re a real end-customer
This is AI that follows logic, uses your data, and knows when to escalate.
HRAIZN blends large language models with purpose-built flows for reliable, safe automation.
1. Powered by Microsoft Azure OpenAI – enhanced with guardrails
2. Uses structured logic, not just open-ended prompts
3. Applies 20 years of best practice customer service know how
4. Escalates with full context – but only when needed
HRAIZN PTT is deeply rooted in real-world telco knowledge.
Unlike generic AI tools, it understands your products, processes and problems – from broadband diagnostics to invoice inquieries.
1.Pre-trained on real Telco use cases
2. Understands context and technical background – not just keywords
3. Handles troubleshooting steps with decision logic and diagnostics
4.Ready to run out-of-the-box – no manual intent training needed
FREQUENTLY ASKED QUESTIONS.
HRAIZN PTT is exclusively designed for business users and organizations acting in a commercial or professional capacity (e.g. telecom operators, customer service providers). Private or personal use is not supported.
You receive:
• A personalized subdomain (e.g. yourname.hraizn.ai)
• A workspace to configure your AI assistant
• Access to various tools like document upload, live content integration, and model tuning
• Different service levels based on your selected plan (Free, Pro, Enterprise)
Your plan includes a monthly quota of interactions. One interaction equals approx. 100k tokens, which corresponds to a full AI conversation. Once your quota is reached, service access is paused unless you upgrade or extend it.
Yes, you can upload FAQs, manuals, and other relevant documents to enhance your assistant’s knowledge. However:
• Do not upload confidential or secret information.
• You are responsible for the content’s accuracy and legality.
Yes. All data is processed in GDPR-compliant environments. Free and Pro plans also include automatic data obfuscation, ensuring that no personal data is stored or traceable.
Yes. Personal data (like names or contact details) is detected before reaching any third-party service. solvatio cannot access or map such information to individuals.
• Free: Self-service help center + onboarding support
• Pro: Adds monthly expert support (1h/month)
• Enterprise: Includes priority support, onboarding & custom SLAs
Only Enterprise customers have access to our API and advanced integration options (SSO, OAuth, etc.).
Your data stays private, protected, and where it belongs.
Each provider gets their own separate instance, so your environment and data stay fully isolated.
We’ve built guardrails to make sure that is very unlikely.
HRAIZN PTT uses powerful AI – but it’s not left to run wild. Instead of free-text prompts, it follows structured flows and logic designed specifically for Telco support.
The bot gets its information from the context you provide when configuring. And if it’s unsure, it knows when to escalate or ask for help – just like a good support agent.
Yes – you can use HRAIZN PTT completely free to get started.
Each provider gets a free tier that includes 50 Interactions per month. You don’t need a credit card to sign up, and there’s no hidden catch.
If you want more usage or advanced features later on, you can upgrade anytime. But to explore, test, and experience real value – the free version is more than enough.
Just a few required fields – and you’re good to go.
All you need is to complete a quick setup: company name, imprint, and a few legally required details. Everything else is handled through configuration – no coding or project setup needed.
Yes – in both look and logic.
You can adjust the branding, text, and tone of your customer-facing interface. You can also upload documents and information specific to your company – and HRAIZN PTT will use that to generate smarter answers.
Yes – and they’re built to help you improve.
You can see how many customers were helped successfully, how many required escalation, and how your service is performing over time. No guesswork – just actionable insights.
Your users will see a friendly message informing them that service is currently not available. You contact information will be displayed so customers can still reach you.
BTW – when your monthly quota hits 75% and 90%, you will receive an e-mail.
You can cancel anytime. Your access will remain active until the start of your next billing cycle (e.g., if you started on July 5, you can cancel up until August 5 to stop renewal).
GET IN TOUCH
DOMINIK BLEIMANN
Product Specialist
mail: dominik.bleimann@hraizn.ai
NILS GÜNTNER
Consultant
mail: nils.guentner@hraizn.ai
ALEX HUNTE
Sales
mail: alex.hunte@hraizn.ai
